FitSense Australia handles all personal information in accordance with the National Privacy Principles ("NPPs") in the Commonwealth Privacy Act ("Act") and by State privacy laws.

FitSense Australia is committed to the right to privacy and the protection of personal information in accordance with privacy laws.

About FitSense Australia’s privacy policy

This privacy policy ("Policy") outlines how we manage personal information. It also describes the sorts of information we hold and why, as well as how that information is collected, held, used and disclosed.

Whose personal information do we collect?

  • Clients and customers
  • Health professionals
  • Business contacts
  • Employees
  • Contractors and service providers

What personal information is collected and held?

FitSense Australia will only collect and hold information that is necessary for the provision of services. This information may include:

  • Name
  • Gender
  • Date of birth
  • Occupation
  • Current postal and email address
  • Telephone and mobile phone numbers
  • Health and related medical information
  • Exercise history
  • Feedback on services
  • Preferences for particular activities
  • Bank account details
  • Other information that we consider necessary

FitSense Australia will only collect personal information by lawful and fair means. We will, if reasonable and practical to do so, collect information directly from the individual concerned. In certain circumstances, we will collect personal information from a third party such as a health professional who has treated the individual.

Personal information can be accessed by the individual upon request and corrections can be requested at any time.

Failing to provide FitSense Australia with particular personal information may make it difficult to provide the relevant service to the individual concerned.

What is the information is used for?

FitSense Australia will use the information collected to prescribe and provide services. Information will assist in:

  • Effective and safe exercise prescription
  • Ongoing health monitoring
  • Identifying health risk factors for individuals
  • Identifying health risk factors for companies through the compilation of relevant statistics
  • Improve the quality of our services through research and development
  • Informing individuals about FitSense Australia services that may be of interest and suit their requirements

Disclosing Personal Information

FitSense Australia may disclose personal information to other health professionals who are involved in the servicing of the individual. Where personal information is disclosed to an organisation or individual, we will seek to ensure that the information is held, used and disclosed consistently with the National Privacy Principles contained in the Act and any relevant Health Privacy Principles under state legislation and other applicable privacy laws and codes.

Storing Personal Information

FitSense Australia stores personal information in different ways, including in paper and electronic form. The security of personal information is important to us and we take reasonable steps to protect it from misuse or loss and from unauthorised access, modification or disclosure. Some of the ways we do this include:

  • Requiring staff to maintain confidentiality
  • Implementing document storage security policies
  • Imposing security measures for access to our computer systems
  • Providing a discrete environment for confidential discussions and consultations
  • Ensuring there is access control into our building

Keeping personal information accurate and up to date

We take all reasonable precautions to ensure that personal information we collect, use and disclose is accurate, complete and up to date. However, the accuracy of that information largely depends on the quality of the information provided to us. We suggest that individuals inform us if there are any errors in their personal information and keep us up to date with changes in their personal information.

Individuals who believe that we have breached their privacy rights in any way or wish to discuss any issues about our privacy policy should contact us at the FitSense Australia office.