Frequently Asked Questions

General Information

• Is FitSense an experienced provider of staff health programs?
  FitSense have been delivering workplace health programs since 2004. We deliver a nation-wide service and current clients include a number of Commonwealth Government Departments, state governments and private companies. FitSense is also a member of the The Workplace Health Association Australia (WHAA).
• Who conducts the health checks?
  FitSense has an experienced team of tertiary qualified exercise physiologists and nurses. All are experienced in the delivery of workplace health programs, have membership with their professional body and have CPR accreditation.
• Are there any hidden costs?
  FitSense uses a simple pricing model as quoted. There is a per participant fee and a cancellation fee if a scheduled participant does not attend their appointment. The only additional cost is car parking fees which can apply in some situations, although we make an effort to minimise these.
• What other health services does FitSense offer?
  While FitSense specialises in onsite health checks, additional workplace health services is also offered. This includes health seminars and influenza vaccinations. We also customise services to the needs of our clients.

Organising the Health Checks

• How many health checks can be conducted in a day?
  The number of health checks that can be conducted in a single day varies according to the type of health check. For each health professional onsite, we can conduct the following:
  
  

  • Essential - 35 per day
  • Healthy Heart - 28 per day
  • Health Audit - 14 per day
  • LifeCheck - 10 per day
  • LifeCheck Executive - 7 per day
• What level of staff participations can I expect?
  Our health check programs are voluntary meaning that participation is optional for staff. We find that in most cases, participation ranges from 50% to 75%. While the worker group and workplace culture have a big impact, so too do the type of promotion and how long the program has been running for. Therefore it is important to ensure thorough promotion occurs for the success of the program.
• What is needed to conduct the health checks?
  The FitSense health professional will bring all required equipment with them on the day. All that you need to organised is a private meeting room or office with a table and two chairs. Having a private room is important to ensure participants know they have privacy when talking with the health professional.
• Who should participate in the health checks?
  The health checks are safe and beneficial for all staff to participate in. While those of poorer health may be considered to have the most to gain, apparently healthy staff may have unknown health risk factors or want some guidance on continuing to improve their health. Therefore all staff will find participation beneficial. It is also safe for all staff to participate. Each test is voluntary so tests can be skipped to suit the individual needs. Additionally, the individuals situation will be taken into account when assessing the results (example: pregnant women are expected to have higher than normal cholesterol).

Promotion and Sign Up

• When should I start promoting the health checks?
  We recommend you start promoting your health check program at least three weeks prior to the scheduled start date. This will allow adequate time for your staff to be informed and then book in.
• What is offered to help with promotion?
  FitSense can offer the following materials to assistance with the promotion. This is all included as part of our health check package.
  
  

  • Email content
  • Letter content
  • A3 colour posters
  • Electronic posters
  • Powerpoint material to present at team meetings
  • A4 health education posters
• How do staff book in?
  We offer both online and hardcopy booking options. The online option is the preferred option and ideal for organisations where the majority of staff have internet access. FitSense will set up a custom website detailing the health checks, including a video summary, while also offering staff the ability to book themselves in. The appointment is then added to their diary and they will receive a reminder email prior to the appointment.

On the Day

• What is needed to conduct the health checks?
  The FitSense health professional will bring all required equipment with them on the day. All that you need to organised is a private meeting room or office with a table and two chairs. Having a private room is important to ensure participants know they have privacy when talking with the health professional.
• When will the health professional arrive?
  The health professional will arrive 20-30 minutes prior to the start of the first appointment. They will have all the required equipment with them. If they can be shown to the room where the health checks will be conducted, and provided with directions to the toilets and the kitchen, that would be appreciated.

Reporting and Follow Up

• What information does each staff member get following their health check?
  Each staff member will receive both verbal and written results from their health check. They will receive an emailed results report immediately following their appointment as well as having the option of receiving a hardcopy results booklet to take away with them. They will also be given secure access to the FitSense Online Wellness Centre where they can access their results.
• Is there a company health report provided?
  FitSense provides a Company Health Report following their health check program for any organisation that has over 20 staff participate. This report provides a deidentified summary of the health check results, ensuring all staff results remain confiential. A summary of each test is provided showing the percentage of staff in various health categories. Recommendations are also made based on the results with the aim to specifically targeting the health needs of the organisations in future health initiatives.
• What happens to staff with poor health?
  Participants assessed as having poor health, or as being at future risk of poor health, will be referred on to an appropriate health professional which is generally their own GP. FitSense states that their follow up with their GP is in their own time and at their own cost. Their GP knows their full medical history and can monitor their health as needed moving forward. The participant will be told verbally as well as being sent an email to print off and take to their GP. They will also receive a follow up phone call from a FitSense health professional to ensure they have taken appropriate action.
• Do health check participants get any ongoing support?
  Participants will receive a follow up email 4 weeks after their health check. This will remind them to revisit their results and the goals set on the day. It will also encourage the participant to contact FitSense should they have any questions. All participants will also be granted free lifetime access to the FitSense Online Wellness Centre where they can securely access all their previous health check results, as well as watch a series of health seminars, access a health library and complete an online health assessment.